Covid-19: As we have now moved into Alert Level 1, Bopeep is open as nomal for online orders. Please be aware that delivery still is taking longer than usual due to extra pressure on the couriers. Thank you.

Shipping & Payment

Shipping

We only ship within New Zealand.

Shipping Rates

$3.60 flat rate shipping per order (not per item) to any NON-RURAL address or FREE SHIPPING on orders over $50.00

$7.40 flat-rate shipping per order (not per item) to any RURAL address or FREE SHIPPING on orders over $50.00

For rates for Waiheke and Great Barrier Islands, please contact us before buying and we will get back to you with the lowest quote.

We use a non-signature courier service or NZ Post standard post depending on your location and/or parcel size.  Please allow up to five working days from shipment for delivery. If you have not received your items after five working days, please contact us

Payment

We accept payment either directly into Bopeep's bank account** (details are provided at checkout) or by credit card via eWay or by credit card or debit card via PayPal. Please note if using PayPal, you don't need a PayPal account to use this service.

**If paying into Bopeep's bank account, please note orders are not shipped until full payment has cleared.

Order Cancellations & Returns Policy

You may request to cancel an order if it has not already shipped. You will receive a full refund of the total amount including shipping. If you need to cancel an order, please contact us

If your order has already shipped, it will not be possible to cancel it.

If you are not satisfied with your purchase for any reason, please contact us within seven working days of receipt, and we will happily refund your purchase price or replace your items. The goods must be returned in the original condition and packaging. We will arrange for a courier to pick up the item from your front door so that you will not incur any cost to return the item/s, but please note we do not reimburse shipping costs if you choose to return an item to us by any other method.

Other Terms of Use

You must be 18 years of age or over to make a purchase from Bopeep via this website.

Bopeep Limited